One-off diagnosis · fixed fee
Find out why a flow is failing
A focused review of one NetSuite integration, with evidence, a recovery plan, and a findings call. Production changes are quoted separately.
Explore integration triage →Ways to work together
Start with the problem you have today.
Scoped project · fixed or capped fee
Build or repair something specific
SuiteScript development, integrations, and repairs with agreed deliverables, sandbox testing, and a documented handover.
Explore development services →Paid onboarding · agreed monthly fee
Give a business flow a technical owner
Ongoing care for a defined flow, such as ecommerce orders into NetSuite. Agree coverage, review schedules, response windows, and an improvement allowance before starting.
Explore monthly ownership →Delivering for a NetSuite client? See support for partners and consultancies.
What each engagement covers
Five problems, each with a defined deliverable.
01
The problem
Standard NetSuite functionality is close, but not close enough: approvals need extra logic, records need custom behaviour, or teams are still doing work manually because the right automation does not exist yet.
The outcome
SuiteScript Development
SuiteScript 2.1 development for NetSuite teams that need reliable custom logic without hiring a permanent developer. New scripts are designed around governance limits, tested in sandbox, and documented so your team can own the result.
Deliverables
- 01Technical design document before any code is written
- 02SuiteScript 2.1 implementation across appropriate script types
- 03Governance review covering execution limits, script types, and concurrency
- 04Unit tests and sandbox validation
- 05Deployment guide and handover documentation your team can use
02
The problem
NetSuite needs to exchange data with the systems around it: ecommerce, warehousing, payments, CRM, reporting tools, or internal platforms. Manual exports and fragile connectors create delays, duplicates, and uncertainty.
The outcome
NetSuite Integration Support
Integrations designed or stabilised around the real data flow. RESTlets, SuiteTalk, REST Web Services, or middleware-facing APIs are selected based on the systems involved, with error handling and traceability designed in from the start.
Deliverables
- 01Integration design covering data flow, volumes, ownership, and failure modes
- 02Build using RESTlets, SuiteTalk, REST Web Services, or middleware-facing APIs as appropriate
- 03Error handling, alerting, and retry logic
- 04Idempotency controls to prevent duplicate records
- 05Monitoring approach and runbook for your internal team
Need an owner for the flow after handover? Explore monthly technical ownership.
03
The problem
A requirement has outgrown standard configuration: complex pricing, extra transaction logic, custom records, role-specific workflows, or a process that cuts across multiple parts of the account.
The outcome
NetSuite Custom Development
Custom NetSuite development scoped before it is built. The work starts with the business rule, then turns it into maintainable SuiteScript, custom records, workflows, or supporting architecture that does not collapse when the next requirement arrives.
Deliverables
- 01Technical design document before any code is written
- 02Recommended split between configuration, workflow, SuiteScript, and custom records
- 03SuiteScript 2.1 implementation with inline documentation
- 04Sandbox validation against realistic data and edge cases
- 05Deployment guide and post-go-live support window
04
The problem
SuiteScript 1.0, old 2.x scripts, and inherited customisations are still running production processes, but the original developer or implementation partner is gone and nobody knows what is safe to change.
The outcome
SuiteScript Audit & Modernisation
A clear view of what exists, what it does, where the risk is, and what should be fixed first. The work can stop at a documented review or continue into targeted refactoring and SuiteScript 2.1 modernisation.
Deliverables
- 01Codebase review with risk scoring per script or customisation area
- 02Documentation of business logic embedded in existing scripts
- 03Upgrade, maintainability, and ownership risks called out clearly
- 04Prioritised remediation plan based on business impact
- 05SuiteScript 2.1 refactoring or rewrite plan where needed
05
The problem
Something is already going wrong: syncs fail quietly, duplicate records appear, scripts throw unexpected errors, reporting is no longer trusted, or a previous fix created more uncertainty than confidence.
The outcome
NetSuite Rescue
A focused rescue engagement to diagnose the root cause, stabilise the highest-risk issue first, and leave behind a documented path to a more reliable setup instead of another undocumented patch.
Deliverables
- 01Root cause analysis of the script, integration, or process failure
- 02Stabilisation plan that separates urgent fixes from deeper rebuild work
- 03Targeted fix or rebuild using the right NetSuite integration or scripting approach
- 04Error handling, alerting, and recovery logic where appropriate
- 05Runbook and handover notes so the issue is not hidden again
Need help diagnosing a failing flow? Explore integration triage.
How an engagement works
Defined scope. Concrete deliverables. No surprises.
Build and repair projects follow this structure. You know what you're buying before any work starts.
- 01
Technical Review Call
A 30-minute scoping call to understand what you need, assess the complexity, and work out whether this is a good fit. The proposal comes after the problem is understood, not before.
- 02
Scoped Proposal
A written proposal with a defined scope, clear deliverables, and a fixed or capped price. You know exactly what you're buying.
- 03
Discovery and Design
Access to your sandbox and existing customisations. For new builds, a technical design document before any code is written. For fixes, a documented diagnosis of what's actually wrong.
- 04
Build and Review
Development in sandbox with a defined review point before anything reaches production. You see the work before it goes live.
- 05
Deployment and Handover
Production deployment with a monitored go-live window, then handover documentation written for your team rather than for the next consultant.
Scope
What this practice does not cover
Clarity on scope matters. These are not services I provide, and it's better you know that before booking a call.
- 01Functional implementation: requirements workshops, module selection, business process design
- 02Configuration-only work with no SuiteScript or integration component
- 03General NetSuite admin, user management, or standard reporting
- 04Full-time embedded resource or permanent placement
Next step
Have something in mind?
The technical review call is 30 minutes. You describe what you want to build or fix, and I tell you whether I can help and what that would look like.
If it's not a fit, I'll say so clearly and suggest where to look instead.